FAQs

Website Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.  Each time you access AK Racing, you agree to be bound by these conditions of use, and as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through AK Racing, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these conditions of use. 

All prices and discounts are subject to change without notice. AK Racing is not responsible for any misprints, typographical errors or computer glitches on this site and reserves the right to cancel orders that have been placed with such errors.  AK Racing has the right to cancel any order due to nil stock, errors in the product description/pricing or discontinued lines.

You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use of your registration, user account or password.  We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.  We do not store credit card information, this is sent to Paypal through the Checkout or direct to our bank via an eftpos terminal. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

Order & Payment Information

All orders are processed on a first come, first serve basis.  We endeavour to have stock on hand at all times, however if a product has sold out and the website has not updated this can be out of our control. We will always notify you if a product goes to backorder.  All backordered parts pertaining to a specific order will ship only when everything on that order is at our facility; unless requested to ship separately by the purchaser for a nominal fee. Orders made with AK Racing through the website, phone or on our facebook page will be held at our premises until all payments have cleared.  All pricing on the website is inclusive of GST.

We accept payment via Visa, Mastercard, Amex, or Paypal via the website.  Payment via bank transfer is an option, please contact us directly for this.  Payment in store is by Eftpos, Visa, Mastercard, Amex, or Cash.   Our warehouse is located in Brendale on the Northern Side of Brisbane. 

 

International Orders

Please contact us via email before you place any orders.

 

Delivery and Shipping

We deliver products Australia wide using the freight calculator on our website.  If the price seems odd to you, feel free to give us a call or send an email before placing your order.  This calculator will generally give you two courier options.  If you require an order urgently, please contact us before ordering to confirm stock, and we may be able to send your order same day.  Most orders are sent within 1-2 business days of us receiving clear funds for your purchase.  Please write ATL (Authority to leave) if you wish for your delivery to be left unattended without signature, however please be aware that you will forfeit any freight insurance and no responsibility will be taken for missing deliveries.   Deliveries to most capital cities are between 1-3 business days.  Please make sure you email address is update with your order and you should receive tracking updates once your order is sent (depending on the courier selected). 

 

Returns and Refunds

Please order carefully as we do not provide a refund or replacement if you change your mind.  It is your responsibility to ensure you are ordering the correct part for it’s application.  We will not accept returns if you order the wrong part for your car.  If you are unsure, please contact us before purchase.  In the event incorrect parts have been supplied by us, we will rectify this and replacement parts will be sent out once the original item has been returned to us.  Please check with our staff if you have any questions regarding the product and/or fitment as items generally cannot be returned. We will accept warranty returns, however, these must be discussed with our staff prior to sending parts back. If you have received a defective item, we can file a warranty claim through the manufacturer, but this does not guarantee a replacement as that decision is up to the manufacturer of the item(s). We will of course accept warranty returns however these must be discussed with our staff prior to sending parts back. The return shipping and insurance is the responsibility of the purchaser until warranty is confirmed. Please note that refunds are not available unless we are unable to supply a purchased product. Unfortunately we are not able to warrant any items that we deem to have been misused, altered, abused or not used for their intended purpose. 

Parts Installation & Vehicle Warranty

Some aftermarket products supplied by AK Racing may void your car’s manufacturer’s warranty. It is the responsibility of the customer to check this before fitting any aftermarket Performance part. AK Racing will not be held responsible or accountable in any way for any damage to your car incurred from fitment of aftermarket performance products. AK Racing sells parts that require PROFESSIONAL installation. We will not warrant parts that have not been installed by a professional Authorised Mechanic. AK Racing sells parts that may be for off road use only, and not street legal or conform to Australian federal or state road rules or ADR LAWS. Any parts sold from AK Racing that are used for motor racing purposes, AK Racings Warranty is VOID automatically and warranty is then on the onus of customer to contact the products manufacturer directly for any warranty claim.